Eligibility and General Terms

1. Preferred is a Member Status for the purposes of the Member Terms and Conditions. The Member Terms and Conditions apply to Preferred Members and the Preferred Benefits, except to the extent varied by these Preferred Terms.
2. Preferred is by invitation only. Trenery selects Preferred Members at its absolute discretion, and no Member is entitled to be invited to, or to remain a member of, Trenery Signature Preferred.
3. A Member must hold a current Trenery Membership to be eligible for, and to remain, a Preferred Member. If a Member's Trenery Membership ends for any reason, their Preferred Member Status ends at the same time.
4. A Member's Preferred Member Status is granted for a period of 12 months from the date the Member is invited to Trenery Signature Preferred (Review Period). In order to retain the Preferred Member Status, a Member must maintain a Spend Balance of at least AUD $1,000 or NZD $1,200 with Trenery during that Review Period. If a Member does not maintain this Spend Balance during a Review Period, Trenery may, in its absolute discretion, end the Member's Preferred Member Status, and the Member may revert to a lower status.
5. Trenery will notify Preferred Members of these Preferred Terms, and of the Preferred Benefits, by Member Communication. Preferred Members should retain a copy of these Preferred Terms for their reference.
6. A Member who is invited to Trenery Signature Preferred is deemed to accept these Preferred Terms, unless the Member notifies Trenery that they do not wish to become a Preferred Member.
7. To the extent permitted by law, Trenery may, at any time, in its absolute discretion and without notice, add, vary, suspend or remove a Member's Preferred Member Status, or add, vary, suspend or remove any Preferred Benefit.

Preferred Benefits

1. In addition to the Benefits described in the Member Terms and Conditions, Preferred Members are eligible to receive the following Preferred Benefits:Birthday gift
   A gift for collection in-store during the month of your birthday, subject to stock availability. Terms and conditions apply separately.Collection previews
   Early previews of upcoming season collections.Early access
   Access to selected offers ahead of general release.Store transfers
   On request, Trenery will arrange for full-priced styles in stock at another Trenery store to be transferred to your nearest store for purchase, subject to availability and transfer timeframes.Thoughtful gestures
   Occasional additional gifts, invitations or surprises throughout the year at Trenery's discretion, subject to applicable terms and conditions and not offered on a guaranteed or recurring basis.

Trenery Signature Terms and Conditions

Definitions

"Trenery" means Country Road Clothing Pty Ltd trading as Trenery ABN 84 005 419 447 its related entities and its authorised representatives.

"Trenery Signature" means the rewards programme operated by Trenery providing Members with access to Benefits in accordance with these Member Terms and Conditions.

"Rewards by Country Road and Trenery" means the rewards programme operated by Country Road and Trenery prior to the Effective Date.

"Benefits" means rewards or other benefits given to Members, which may include previews, promotions, gifts, competitions and services.

"Effective Date" means 12 October 2026.

"Join Date" means the date the individual joined Rewards by Country Road and Trenery, or the date the individual joined Trenery Signature.

"Member" means individuals who sign up to Trenery Signature or Transferring Members.

"Member Communication" means emails, text messages or any other direct communications that are sent from Trenery to a Member, including about Trenery Signature, Trenery Membership and/or Benefits.

"Member Profile" means the personal details of the Member, which may include contact details, communication preferences, transaction history, Spend Balance and available Benefits.

"Member Status" means any category or subgroup of Trenery Signature Members, as determined by Trenery from time to time at its discretion, which may be eligible for additional Benefits, privileges or other offerings as determined by Trenery.

"Member Terms and Conditions" means these terms and conditions as amended from time to time.

"Spend Balance" means a Member's net cumulative spend (i.e. after all discounts, returns etc. have been applied) on Valid Purchases whilst they are a Member.

"Technical Issues" means any technical malfunction, failure or disruption affecting telephone or internet connections, online systems, servers, service providers, computer equipment, software or websites, including internet or website traffic congestion.

"Transferring Member" means an individual who, prior to the Effective Date was a member of Rewards by Country Road and Trenery.

"Trenery Membership" means a Trenery Signature Member’s account, identified by a unique membership number or Member Profile detail, such as an email address or phone number.

"Valid Purchases" means all purchases except gift cards, delivery costs and selected merchandise which Trenery determines will not be eligible towards your Spend Balance. Any purchases which are returned for a refund will not constitute Valid Purchases. Purchases of Trenery merchandise made at Outlet, or online at David Jones, Myer, The Iconic or Qantas Marketplace will not constitute Valid Purchases.

"Website" refers to the Trenery website (trenery.com.au in Australia and trenery.co.nz in New Zealand), where details of the Trenery Signature (including the most up to date Terms and Conditions) can be found and where Members can monitor their Member Profile.

General

1. The Member Terms and Conditions document the operation of Trenery Signature and any Benefits that arise in relation to Trenery Signature.
2. Individuals who join Trenery Signature agree to be bound by these Member Terms and Conditions.
3. To the extent permitted by law, these Terms and Conditions may be modified at any time by Trenery in its absolute discretion. Any modification to the Member Terms and Conditions may be applied to a Member retrospectively.
4. Trenery will not accept any liability for any Member Communication that is misdirected, lost or not received.
5. Trenery may collect personal information from Members for the purpose of facilitating the Trenery Signature. Personal information will be handled in accordance with Trenery's Privacy Policy.
6. Trenery reserve the right to cancel, terminate, modify or suspend Trenery Signature or any aspect of it or at its election, to payout any Benefits, reset Spend Balances, at any time and without notice. Without limitation to the foregoing rights, Trenery reserve the right to transfer Members to such other loyalty or rewards programme owned, operated, managed or administered by Trenery, its 'related bodies corporates' or 'associated entities' as those terms are defined in Corporations Act 2001 (Cth).
7. Any activity that Trenery reasonably believes is intended to exploit, misuse or undermine Trenery Signature may result in suspension or removal from the programme or removal of Benefits if the Member is unable to justify the activity. These terms and conditions do not affect your rights under the Australian Consumer Law.
8. Trenery may, at any time and in its absolute discretion, require a Member to provide to Trenery proof of identification (in a form requested by Trenery) for Trenery to verify the authenticity of a Member's Trenery Membership and compliance with the Member Terms and Conditions. Failure to provide proof of identification may result in termination of a Member's involvement in Trenery Signature.
9. Trenery will not be liable for any tax liability incurred by a Member in connection with Trenery Signature, including that incurred in the provision and/or utilisation of Benefits.
10. These Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Benefits, including without limitation with the Website Terms and Conditions and other relevant Trenery policies and/or terms and conditions.
11. Trenery's decision in relation to all matters arising in relation to Trenery Signature is final and binding.
12. Any failure or delay by Trenery in exercising its rights under these terms does not constitute a waiver of those rights. Any waiver by Trenery must be in writing and signed by an authorised officer of Trenery.
13. Nothing in these Member Terms & Conditions is intended to contravene any applicable law. To the extent that any provisions in these Member Terms and Conditions is invalid or unenforceable, it is to be read down so as to be valid and enforceable, and otherwise must be severed to the extent of any invalidity or unenforceability, without affecting the remaining provisions of these Member Terms & Conditions.

Trenery Membership

1. Membership of Trenery Signature is open to individuals who are 18 years or older.
2. An individual becomes a Member as at the Join Date or the Effective Date for Transferring Members.
3. An individual is deemed to be a Member when they sign up in store or online and or use their Trenery Membership during a transaction and/or earn or redeem Benefits.
4. When joining in store, a sales consultant will record the individual's full name, email address, phone number and/or postcode. Other details may be optionally recorded. An individual may update their Member Profile at any time by visiting the Website. It is the Member's responsibility to update their Member Profile including their name, birthday, email address, phone number and postal address. If a Member has not provided or updated Trenery with correct details, Trenery may not be able to contact the Member about their Trenery Membership or Benefits.
5. Applications may also be completed online by following the prompts in the checkout process.
6. Upon joining Trenery Signature, an individual becomes a Member and is eligible to receive Benefits as described below.
7. A Transferring Member will become a Member of Trenery Signature from the Effective Date, and is deemed to accept these Terms and Conditions on and from the Effective Date, unless the Transferring Member notifies the Trenery that they do not wish to become a Member of Trenery Signature.
8. A Transferring Member's Spend Balance as at the Effective Date will carry over to their Trenery Signature membership. For clarity, a Transferring Member's status under Trenery Signature will be determined by applying any current or future Trenery Signature status criteria to their carried-over Spend Balance and may differ from their Rewards by Country Road and Trenery status or tier immediately prior to the Effective Date.
9. At any time, Members may only have one Trenery Membership.
10. Members may not transfer their Trenery Membership or their Benefits to another person.
11. Trenery reserves the right to modify, refuse or terminate a Member's Trenery Membership without notice or reason and at its absolute discretion.
12. A Member may end their Trenery Membership at any time by contacting Trenery's Customer Service team.
13. By joining Trenery Signature, an individual consents to Trenery contacting them to provide them with consumer or marketing information and notifying them of Benefits or other products and special offers.
14. Members may record spend and otherwise utilise the Benefits of Trenery Signature by providing their Trenery Membership details in store or by logging in to their Trenery Membership on the Website.
15. Only one Trenery Membership can be provided for each transaction.
16. If Trenery invites a Member to a special event they may be required to provide their Trenery Membership details and/or photo identification to gain entry or any applicable Benefits.

Earning Benefits

1. Trenery Signature operates by attributing different Benefits (as nominated by Trenery from time to time) to Members.
2. A Member's Spend Balance is recorded for as long as they hold a Trenery Membership.
3. When a Member completes a transaction and provides their Trenery Membership, the net amount of the Valid Purchase is added to their Spend Balance on the day after the transaction is made.
4. To the extent permitted by law, Trenery reserves the right to withdraw, cancel or vary the Benefits at any time for any reason whatsoever in its absolute discretion.
5. If a Trenery Membership is terminated, all outstanding and future Benefits will no longer be valid and will be rendered null and void.
6. All Valid Purchases will contribute to a Member's Spend Balance.
7. When a Member returns a purchase for a refund, the net amount of the transaction will be deducted from the Member's Spend Balance and the Benefits may be adjusted or reversed.
8. Members can view their Benefits at any time by logging into their Trenery Membership on the Website or by enquiring in a Trenery store.

Membership Benefits

1. There is no minimum Spend Balance required to become or remain a Member.
2. At Trenery's full discretion, Trenery may from time to time implement additional Trenery Membership Statuses and/or offer additional benefits to select Members.
3. Members are eligible to receive the following Benefits:Gifts with purchase
   Limited-edition gifts with qualifying purchases from time to time throughout the year. Note that a minimum spend may apply to redeem the gift, which will vary for each gift at Trenery’s full discretion. If all or part of the qualifying purchase is returned for a refund, the Member must return the gift in its original condition to Trenery, or the retail value of the gift will be subtracted from the refund amount.Exclusive offers
   Exclusive promotions from time to time, at Trenery’s full discretion.Complimentary delivery
   Members must spend at least $100 in total after all discounts have been applied in order to receive free standard delivery online. Please note that some third-party seller items may be excluded from this Benefit, which will be stated on that item's product description page. This Benefit is available for shipping within Australia and New Zealand.Store to door delivery
   If a Member’s preferred style, colour or size isn’t available in store, Members may purchase the product and receive complimentary delivery to the address registered on their Member Profile. This Benefit is only available in person in Trenery stores, on full-priced merchandise that is available for purchase on the Website.Reserve in store
   By request, at Trenery’s discretion and subject to availability, Trenery will place selected full-priced styles on hold for a limited period.

Using your Benefits

1. Benefits can only be redeemed at Trenery stores in Australia and New Zealand and/or on the Website.
2. To redeem any applicable Benefits on the Website, a Member must ensure they are logged in with a valid Trenery Membership.
3. Benefits cannot be redeemed in conjunction with any other offer unless otherwise indicated.
4. All Benefits have an expiry date at which point they will no longer be available for redemption. Trenery reserves the right to change the expiry date of any Benefit at any time without notice.
5. Only Benefits from one Trenery Membership can be redeemed per transaction.
6. Trenery will not be held responsible or liable if any Benefits are lost, stolen or not able to be redeemed for whatever reason but specifically, in the case of a Technical Issue including without limitation the failure of software or hardware or an EFTPOS malfunction.
7. Trenery reserves the right in its absolute discretion to exclude certain items and promotions from a Benefit.
8. If a customer wishes to return a purchase for any reason other than that the goods are faulty or misdescribed:any Benefit redeemed or utilised during the original purchase that is being refunded will be forfeited;any Benefit redeemed or utilised during the original purchase can be honoured for an exchange if the exchange takes place on the same day as the return; and is of equal value or higher of the original transaction prior to any Benefit applied, otherwise it will be forfeited; andany Benefit that may otherwise have been obtained (such as through additional Benefits granted by Trenery at its discretion) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance.